COVID-19: Cloud Revolution Fast Tracked!
How is it possible to grow during and after the pandemic?
The COVID-19 pandemic has transformed how organizations operate. With the increasing number of employees working from home using conferencing and team collaboration services is leading to an extensive load on back-end support services and increasing traffic on networks that connect users to these services. Only providers with robust and dynamic architecture that deliver a non-stop interrupted customer experience will be able to manage the increased stress.
Cloud providers usually get questioned regarding their business continuity strategies. They have to answer tough questions like whether their public cloud model is sufficiently scalable and resilient enough to handle multiplied demand and if it will still deliver services if support staff falls sick. they have to continually demonstrate that the supporting infrastructure is robust enough to confirm continuing access to public cloud services and that the network infrastructure can handle increased traffic volume.
But for them to be able to do this, cloud providers need to apprehend the threats, opportunities and events which will occur as a result of the pandemic. They have to illustrate how prepared they are to handle unanticipated demand spikes. On the other side, however, they also have the chance to illustrate the strength and pliability of their services tested by the sudden and considerable increase in the number of individuals working from home. Cloud providers must also watch for unfolding events to ensure they are driven about meeting demand. Those that choose a reactive approach will struggle.
Spiking demand poses threats to cloud services
Cloud services providers should acknowledge the challenges arising from the increased demand. Additionally, remote work, digital events in place of live meetings and streaming services will add stress to the already spiked demand.
Operational support for cloud offerings will need to be looked after while working remotely or with minimal staff, and supply chains will be affected by short supplies due to manufacturing facilities being primarily based out in China and other areas impacted by current events. Those cloud service offerings that have not been subjected to stress tests may not be prepared to address these threats.
New technologies present opportunities
The cloud computing model is essentially designed to handle fluctuating demand and, if implemented correctly, should support increased requests such as those created by the pandemic.
In reality, though, few providers have pre-arranged enough capacity to make the adjustment. Those that can demonstrate their strength and pliability can do so by, for example, providing team collaboration and tele-conferencing services at a discount or for free, demonstrating the power of new technologies such as VR to make virtual meetings feel more real or collaborating with telecom providers to speed up their cloud offerings. By building upon these and other opportunities, cloud providers can make a difference on how much cloud-based digital work becomes the new normal rather than the exception.
Provide services to offset IT spending cutbacks
No organization has been unaffected by the pandemic, and cloud providers should be on the lockout for the ongoing impacts. Additional demand for tea. collaboration and conferencing will continue, but at the same time, a upcoming market recession may reduce IT spending down the road, which means budget cuts on technology. Oversubscribed providers may implement elevated pricing and private networks will be more burdened than the public internet.
Cloud providers can mitigate customer concerns by demonstrating their ability to handle spikes in remote work and build confidence by stress-testing their data centers, networks and services and by informing customers of the performance results. In addition, giving financial relief to customers, particularly small and midsize businesses, can help ease their burden.